Support
HomeSentry helps you track what needs doing around your home, when to do it, and what it might cost.
Contact: email support@gethomesentry.com. We usually reply within two business days.
In an emergency, such as a gas smell, carbon monoxide alarm, fire, smoke or sparks, leave the area and call 911. Don't wait for a reply.
Getting started
- Add your home under Profile → Add Property, and fill in its systems to get suggested equipment with a maintenance schedule.
- Add each appliance under Equipment. "Scan the label with AI" can fill in the brand, model and serial number from a photo.
- Check the Home tab each week: the Health Score, Attention Required and Upcoming Maintenance show what to do next.
Common questions
Reminders aren't arriving. In the app, go to Settings → Troubleshooting → Reminders Not Arriving? for step-by-step fixes, then tap Send a Test Reminder.
Is my data backed up? Your data is included in your iPhone's backup. You can also save a copy with Settings → Export All Data.
How do I stop AI features? Settings → AI Features → turn off Use AI. The Assistant then gives offline answers and nothing is sent.
How do I delete everything? Settings → Delete All Data.
QR labels: print one from an item's QR button and stick it on the equipment. Scanning it with the iPhone Camera opens that item in HomeSentry.
Important
HomeSentry gives general home-maintenance information. It isn't a licensed electrician, plumber, HVAC technician, inspector or insurance advisor. Costs, lifespans and values are estimates, not quotes or guarantees. Hire a qualified professional for gas, electrical, refrigerant, structural or roofing work.